Candela robots (including accessories) that are purchased by compliance channels or provided as a gift in business activities are covered by after-sales maintenance services by Candela or authorized service providers if there is any quality problem.

Warranty certificate: The warranty period of the entire unit is 12 months. The start date of the warranty period is the latest of the following dates.

(1) Purchase invoice: A sales invoice issued by Candela or an authorized agent;

(2) Warranty card: The warranty card stamped by Candela or the authorized agent; invalid if altered;

(3) System date: If a valid invoice or warranty card isn’t available, the warranty start date shall be the receipt date or acceptance date in Candela service system;

(4) Ex-factory date: If a valid invoice or warranty card isn’t available, the warranty start date shall be 90 days after the product is delivered.

(1) Independent R&D category: If the hardware developed by Candela independently has performance failure or the software has quality problems within one year from the date of sale, you can call Candela after-sales service hotline 4001-678-666 for technical support or ask authorized service provider to provide free local repair and software services.

(2) Non-independent R&D category: If the hardware not developed by Candela has performance failure or the software has quality problems within one year from the date of sale, the seller is responsible for providing local maintenance and software services.

Charged repairs

(1) The warranty period expires;

(2) No warranty certificate and valid invoice (except there is proof of warranty period);

(3) The content on the warranty certificate does not match the physical identification of the product or is altered;

(4) Damage caused by failure to use, maintain and repair according to the instruction manual;

(5) Damage caused by disassembly or repair without permission, repair or modification by unauthorized organization;

(6) Improper use of liquid immersion, moisture, mold, insect damage or animal bites;

(7) Damage caused by force majeure;

(1) Mainland China: Working days 9:30-19:00

(2) Customer Service Hotline: 4001-678-666

(3) WeChat official account: CANDELA

(4) E-mail: ccs@ctirobot.com

4001-678-666 (working days 9:30-19:00)

If the problem still can’t be removed after initial commissioning, you can report it in the following way.

(1) Report online by scanning the QR code in the back of the robot;

(2) Report online through online customer service of the official website;

(3) Report online through WeChat official account;

(4) Report through exclusive customer service personnel by calling the official customer service hotline: 4001-678-666.